Service Coordinator
Take the Lead - Become The Next Service Coordinator Super Star!
For over 20 years, Alarm Systems Queenstown, part of the ARA Group, has been Queenstown’s longest-established provider of commercial and residential security alarms, camera surveillance systems, access and lift control systems, automatic gate systems, monitoring, and alarm response. They pride themselves on their friendly and reliable service, coupled with the latest in security technology from around the world. It is their commitment to excellence that ensures clients receive the high-quality service and reliability that they have come to expect.
About the Role
As the Service Coordinator, you will be the key point of contact, taking on a dynamic role that combines office management support with service coordination. You’ll drive operational excellence by meeting SLA requirements, preparing jobs for billing, maintaining accurate Ostendo data, and handling office administration. Keeping clients updated with timely communication, ensuring precise technician notes for invoicing, and contributing to seamless day-to-day operations will be key to your success.
Skills & Experience
- Proven ability to deliver exceptional administration and customer service support with a focus on timeliness, accuracy, and professionalism within a security, facilities, or related setting
- Strong coordination skills for managing service technicians, ensuring efficient scheduling and task prioritisation
- Expertise in maintaining accurate information, specifically with experience in Ostendo, to support financial and customer service functions
- Experience in inventory management, with a focus on optimising product availability
- Excellent organisational and multitasking abilities, particularly in managing customer service and operational processes within a technical service environment
Benefits
- Full-time, permanent role (ideal for school pick-up/drop-off)
- Competitive salary + Kiwisaver Contribution
- Central Queenstown location
- Scope for professional and personal development
- Join a market leader that puts people first
Apply NOW for a truly integrated lifestyle – live local, work local, play local.
How to Apply
Your application will be reviewed within 5 working days of receipt. Should your application be shortlisted, a Talent Connector will schedule a short phone interview with you to discuss the next steps in the recruitment process.
Part of our pre-employment checks post-interview may include a Ministry of Justice check, personality profiling, a health assessment, and/or drug & alcohol testing.
About Talent Connection
Our mission is simple: We help align individuals' and employers' goals with our recruitment expertise. Our key point of difference is that we don’t charge a commission, so you can rest assured we will not be “selling” you into a role.
- Department
- Support Services
- Locations
- Alarm Systems Queenstown - ARA Security

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About Talent Connection
Our mission is simple:
We help align individuals' and employers' goals with our recruitment expertise.
Service Coordinator
Take the Lead - Become The Next Service Coordinator Super Star!
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