ARA Security is part of the ARA Group, designing, installing and servicing innovative security and locksmith solutions across New Zealand and Australia, from intruder detection and CCTV through to specialist high-grade government security. Their success is built on experienced, committed people who deliver for clients 24/7.

We are looking for a Service Coordinator to join the team in Auckland. Reporting to the Service Manager, this critical role is part of a team responsible for providing daily operational and administrative support for service contracts for the Security, Servcore service team.

Working closely with field staff, subcontractors and clients, you will provide daily administrative and operational support, keep systems updated, and maintain service documentation to a high standard.

What You'll Do

• Coordinate service jobs from initial notification through to completion

• Maintain and update customer portals and internal job management systems

• Generate accurate job tasks and work orders for field staff and subcontractors

• Order and track materials, stock and transport needs for ongoing works

• Monitor SLAs and proactively report on performance

• Support compliance and documentation for health and safety requirements

• Assist with stock inventory coordination and reporting

• Participate in subcontractor onboarding and compliance tracking

• Provide ongoing support to field staff and service administrators

Skills & Experience

• Proven experience working in a fast-paced service coordination or scheduling environment

• Experience working with job management systems and customer portals

• Basic understanding of electrical, security, and/or data communication terminology is beneficial

• Proven multi-tasker with excellent communication, customer service and organisational skills with attention to detail

• Commitment to safety, compliance, and continuous improvement.

What's On Offer

• A full-time, permanent role

• Competitive salary

• An established, well-resourced business with a strong national footprint

• Mt Wellington based

Apply now if you are a Service Coordinator with experience working in a fast-paced service coordination/scheduling environment, and a passion for delivering quality service within the security or similar industry.

Your application will be reviewed within 5 working days of receipt. Should your application be shortlisted, a Talent Connector will schedule a short phone interview with you to discuss the next steps in the recruitment process.

Part of our pre-employment checks post-interview may include a Ministry of Justice check, personality profiling, a health assessment, and/or drug & alcohol testing.

About Talent Connection

Our mission is simple: We help align individuals' and employers' goals with our recruitment expertise. Our key point of difference is that we don't charge a commission, so you can rest assured we will not be "selling" you into a role.