Gas Appliance Specialists is a family-owned Auckland business that has been delivering trusted gas appliance solutions since 2005. Recognised as Auckland's leading authorised Rinnai and Brivis service centre, the business has built a reputation for technical expertise, exceptional customer service and quality workmanship.

We're looking for a Sales Coordinator to keep the technicians' days full and running like clockwork.

You'll be the friendly voice our customers hear first. Many are long-standing residential customers, so a warm and clear phone manner matters more than anything.

What you'll do

• Call past customers to book their next service

• Handle inbound calls, emails and texts, answer questions about our services and book the right job

• Plan and schedule jobs by area, then confirm them with customers

• Coordinate our technicians and keep the live schedule up to date

• Keep customer and job records accurate in our job management system

• Support the office with stock, inwards goods, deliveries and general admin

What you'll bring

• Excellent verbal and written communication, with a polite and patient manner

• Confidence making outbound calls - you enjoy picking up the phone

• 2+ years’ experience in customer service, scheduling, coordination or telesales

• Strong organisation skills and attention to detail

• Reliable and trustworthy

• Tech-savvy - you are a quick learner with new systems

• Availability to work on-site in Glen Eden, Monday - Friday, 8:30 am - 5 pm

• Ideally, you will have experience with job management software such as ServiceM8

• A background in trades, home services or field service scheduling would be advantageous

What’s On Offer

• Permanent, full-time hours in a small, close-knit team

• A role where your work keeps the whole business moving

• Training in our systems and services provided

How to apply

Your application will be reviewed within 5 working days of receipt. Should your application be shortlisted, a Talent Connector will schedule a short phone interview with you to discuss the next steps in the recruitment process.

Part of our pre-employment checks post-interview may include a Ministry of Justice check, personality profiling, a health assessment, and/or drug & alcohol testing.

About Talent Connection

Our mission is simple: We help align individuals' and employers' goals with our recruitment expertise. Our key point of difference is that we don’t charge a commission, so you can rest assured we will not be “selling” you into a role.